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Managing Your Reputation Online Training Course

The Managing Your Reputation Online Training Course will help your tourism, hospitality or leisure business to take advantage of review websites and social media to boost sales.

The course will be taking place on 27th February at the Cotswold House Hotel and Spa in Chipping Campden.

The course is for a number of people including:

•Owners and managers of hospitality, tourism and leisure businesses
•Sales and marketing executives and managers
•Those already using social media well for the business, but who want to take it to the next level – building brand, reputation and engagement
•The person responsible for replying to customer feedback posted on review sites such as TripAdvisor
•Those sensing gaps around their understanding of how social media and review websites can be used to boost sales for their tourism business

The course will cover a variety of topics including:

•The customer is king – the power of reviews
•Making TripAdvisor – and other review sites – really work for your business
•Managing reviews, responses and comments
•Best practice for responding – and what to avoid at all costs
•Managing your brand and reputation on social media
•Managing your brand and reputation with online travel agents (OTAs)
•Engaging with your customers – and turning engagement into sales

For more information or to register for the course, visit the Tourism Growth website here.

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